Service Manager Brescia

Wall Street English Italy is recruiting a Service Manager in Brescia

Company Information

We are Wall Street English, the premier provider of English language instruction for individuals and corporate clients around the world. Our innovative blended learning method integrates the best of proven learning approaches to provide the most effective English language instruction available for adults. 

Founded in 1972, Wall Street English has over 40 years of experience of teaching English and has touched the lives of over 3 million students in nearly 400 centers in 28 countries worldwide. Our mission is to help people Change Their Future by achieving their dreams of learning English.

For more information please look at: www.wallstreetenglish.com and www.wallstreet.it 

Service Manager Job Details

The Service Manager is ultimately accountable for Students’ educational success and satisfaction throughout their course and is responsible for:

• Hiring, training and developing a service team
• Managing quality and standardization through the implementation of the Standard Operating Procedures
• Teaching classes in accordance with the Wall Street English Method
• Facilitating internal revenue through quality service delivery
• The day-to-day running of the service department in the center

Your Profile

• Native or bilingual speaker of English with EU valid working papers
• University degree
• ELT certification - CELTA or equivalent 
• Two years teaching experience preferred
• One year WSE experience preferred
• Management experience preferred
• Sales experience an advantage
• Excellent interpersonal skills—patient, responsible and empathetic
• Strong computer skills
• Inspiring and supportive to staff and students
• Good command of Italian
• Owned car

Your Package

• Full time contract
• Bonus scheme
• Initial and ongoing training

Apply To

Elisabetta Battaglia - elisabetta.battaglia@wallstreet.it

 

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